Atlastec Telecom – Terms and Conditions
Last updated: March 2025
1. Introduction
Welcome to Atlastec ("Atlastec", "we", "us", "our"). These Terms and Conditions (“Terms”) apply to all customers using our telecommunications services in the United Kingdom, including VoIP, SIP trunking, phone sales and rentals, and broadband.
By using any Atlastec service, you agree to these Terms. If you do not agree, please do not use our services.
2. Services Offered
Atlastec provides a variety of telecommunications services for individuals, businesses, and government clients, including:
Voice over IP (VoIP) solutions
SIP trunking and PBX connectivity
Broadband internet (varied packages)
Telephone equipment sales and rentals
Number porting and virtual number services
Service availability may vary based on your location and technical compatibility.
3. Customer Eligibility
To sign up for our services, customers must:
Be at least 18 years old
Provide accurate and complete information
Be based within the United Kingdom
You are responsible for keeping your account information secure and up to date.
4. Contract Terms
Services may be provided on monthly, 12-month, 24-month or 36-month contracts depending on the selected package.
Contracts begin from the date your service is activated.
Contract terms and renewal options will be clearly presented at the time of sign-up.
5. Charges and Billing
All services are offered on a postpaid basis.
Billing occurs monthly and includes itemised charges for services and any applicable usage.
Payment is due within 7 days of the invoice date.
Late payments may result in service suspension and late payment charges.
6. Equipment Sales & Rentals
Equipment (phones, routers, etc.) may be sold or rented with services.
Rental equipment remains Atlastec’s property and must be returned upon cancellation.
Customers are responsible for lost or damaged rental equipment.
7. 14-Day Money Back Guarantee
New customers may cancel their service within 14 days of activation for a full refund (excluding charges for calls they have made during this timefor non-returned or damaged equipment).
To claim this guarantee, cancellation must be requested in writing to our support team within the 14-day window.
8. Fair Usage Policy
To ensure optimal network performance for all customers:
Atlastec applies a Fair Usage Policy to its unlimited and high-traffic plans.
Excessive or abnormal usage (e.g. auto-dialling, continuous high-throughput, or usage far exceeding average thresholds) may result in service restrictions, rate adjustments, or termination.
We do not track or retain customer data usage content. We monitor general bandwidth patterns only for quality and abuse prevention.
9. Service Limitations
While we strive for high availability, service quality depends on network conditions, third-party infrastructure, and device compatibility.
Temporary service interruptions may occur due to maintenance or outages. We aim to notify affected customers in advance.
10. Customer Support
We offer support via:
Phone 0345 004 7200
Live Chat via our website
Email support@atlastec.co.uk
Support is available during standard business hours. Emergency support may be offered on a case-by-case basis.
11. Acceptable Use
Customers may not use Atlastec services:
For unlawful or fraudulent purposes
To harass, defraud, or harm others
To send spam, robocalls, or malicious communications
In violation of applicable laws or regulations
Misuse may result in immediate suspension or termination of services.
12. Data Privacy and Monitoring
Atlastec complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We do not collect or monitor customer data usage content, call recordings, or internet activity beyond what is necessary for billing, service provisioning, and fraud prevention.
Your personal data (name, address, contact details) is used only to manage your account and provide services.
13. Cancellation and Termination
Services can be cancelled by giving 30 days’ notice after the minimum contract term ends.
Early cancellation may incur fees unless covered by the 14-day guarantee.
We may suspend or terminate service for non-payment, fraud, or breach of these Terms.
14. Number Porting
We support number porting in and out, subject to industry rules. Number transfers may take up to 10 business days and may involve a fee, is the porting fails.
15. Limitation of Liability
Atlastec is not liable for:
Loss of revenue, data, or indirect damages
Service interruptions beyond our control
Unauthorized use of your account unless caused by our negligence
Our total liability is limited to the charges you paid in the last 3 months before the incident.
16. Changes to Terms
We may update these Terms at any time. We will notify you via email or our website at least 30 days before significant changes take effect.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
18. Contact Information
Atlastec
Customer Support: 0345 004 7200
Email: info@atlastec.co.uk
Website: atlastec.co.uk